On September 18, 2018, City Council directed staff to research an Equal Access Ordinance that standardizes interpretation and translation services in the City of Richmond. At the request of the City Council, staff conducted research and provided updates to the City Council on November 27, 2018, and December 17, 2019.
In order to ensure progress on improving interpretation and translation services and continue developing an Equal Access Ordinance that incorporates additional languages, City staff members will move forward with the following recommended next steps and provide a biannual update to City Council on work to-date and best practices.
Recommended next steps include the following:
Explore potential funding sources for increased interpretation and translation activities in the City of Richmond
Collaborate with the Government Alliance on Race & Equity (GARE) team and community partners on the development of the draft Community Engagement Toolkit
Work with City departments to establish and maintain recorded telephonic messages in English, Spanish, and additional languages spoken by point of contact staff
Work with City departments to post readily-visible notices in the public areas of their facilities indicating point of contact staff speaking Spanish and additional languages
Share best practices and up-to-date information with City staff members on interpretation and translation services currently available to them
Work with the Human Resources Management Department to explore opportunities to attract bilingual applicants for point of contact positions
For further information please contact David Padilla at (510) 620-6523 or David_Padilla@ci.richmond.ca.us.